Tech Support Protocol to follow for using the CSCI virtual compute servers
xlogin.cs.ecu.edu (150.216.150.32)

(Last Modified: February 5, 2016)

--- Reminder: Use Port 2200 when doing a remote ssh connection.  Then you
    won't have to use the ECU VPN (see below for VPN issues)

--- If the problem relates to compiler messages, using UNIX, etc., then you 
    need to contact me (rws@cs.ecu.edu)

--- If the problem relates to system resources (e.g., insufficient memory
    or disk space), then it is a CET issue (see below).

--- If the problem is a connection problem, either through NX or ssh, then it is
    a CET issue (see below).

--- If the problem appears to be a password problem, try logging into
    PiratePort or Pirate Mail.  If you can log in there, then the problem is 
    something inside of CET (see below).

--- If the problem is a connection problem to the VPN, then the issue is a
    general ITCS issue (contact Help Desk).  But also please let me know through
    email that you are having a connection problem with the VPN.  Their phone 
    number is 328-9866

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CET Issue Communication

The best method of communication for a CET issue is to send email to the 
following address

tecssupport@ecu.edu

Be sure to send me a cc (rws@cs.ecu.edu), so I know what is happening.

Thanks,

Ronnie